If you log into PADDS and get a blank white screen, please check the following:


Add the PADDS URL to Internet Explorer mode pages. 


This has to be done EVERY 30 days.
  1. Open the Microsoft Edge web browser.A screenshot of the Microsoft Edge Web browser.
  2. Click on the Ellipses (underneath the Close button 'X') and select "Settings".A closeup screenshot of the Microsoft Edge menu. The ellipsis is outlined in red and the Settings menu is outlined in blue.
  3. On the left-hand navigation pane, select "Default Browser".A screenshot of Microsoft Edge's Settings menu. The "Default Browser" section is outlined in green.
  4. Locate the Internet Explorer compatibility section. 
    1. If you find the "https://padds.altess.army.mil/" URL listed here, see "Clearing Internet Explorer's cache". 
    2. If you do not find the "https://padds.altess.army.mil/"URL under here, you will have to add this.
      1. In the "Allow sites to be reloaded in Internet Explorer mode" section, please select "Allow" from the dropdown. A screenshot of the Internet Explorer Compatibility section (outlined in blue) under "Default Browser". The "Allow" drop-down is outlined in green.
      2. Select "Add" from the "Internet Explorer mode pages" section.A screenshot of the "Internet Explorer mode pages" section under "Internet Explorer compatibility" section. The "Add" button is outlined in green.
      3. Enter the PADDS link (https://padds.altess.army.mil/) into the textbox and then select "Add".A screenshot of the "Add a page" window. The PADDS URl has been entered.
      4. Restart your web browser and try logging into PADDS again. If your issue persists, please see "Clearing Internet Explorer's cache.


Clearing Internet Explorer's Cache


  1. Open the Microsoft Edge web browser.A screenshot of the Microsoft Edge Web browser.
  2. Click on the Ellipses (underneath the Close button 'X') and select "Settings".A closeup screenshot of the Microsoft Edge menu. The ellipsis is outlined in red and the Settings menu is outlined in blue.
  3. On the left-hand navigation pane, select "Privacy, search, and services".A screenshot of Microsoft Edge's Settings menu. The "Privacy, search, and services" menu is outlined in green.
  4. Click on “Choose what to clear” under "Clear browsing data now" in the "Delete browsing data" section.A screenshot of the "Delete browsing data " section. The "Clear browsing data now" setting is outlined in green.
  5. Set the time range to "All Time" by selecting it from the drop down. Ensure that the "Cookies and other site data" and  the "Cached images and files" options are checked. Click the "Clear now" button.A screenshot of the "Deleting browsing data" window has a time range drop-down (outlined in blue), options to delete Browsing history, Download history, Cookies and other site data, and Cached images and files (outlined in green). The "Clear now" button is outlined in red.
  6. Restart your web browser and try logging into PADDS again. If your issue persists, please reach out to IT.